At Dr. Asad (Mohsan Dawakhana), we are committed to providing high-quality herbal products rooted in the centuries-old practice of Unani and Ayurvedic medicine. Your satisfaction is important to us, and we strive to ensure that you have a positive experience with our products. However, if for any reason you are not fully satisfied with your purchase, we offer a straightforward return and refund policy.

Eligibility for Returns

We accept returns under the following conditions:

• The product must be unused, unopened, and in its original packaging.
• The return must be initiated within 7 days of the delivery date.
• Proof of purchase (order confirmation or receipt) is required for all returns.

Please note that due to the nature of herbal products and hygiene concerns, we cannot accept returns for any opened or used products.

Non-Returnable Items

Certain products are not eligible for return, including:

• Opened or used products: Any product that has been opened, used, or tampered with.
• Custom or personalized orders: Items that have been specially prepared or customized for you.
• Final sale items: Products marked as non-returnable or final sale at the time of purchase.

Return Process

To initiate a return, follow these steps:

1. Contact Us: Email us at returns@mohsandawakhana.com or call our customer service at +92-XXX-XXXXXXX with your order details and reason for return.
2. Return Authorization: We will review your request and provide you with return authorization and instructions on how to send back the product.
3. Pack the Item: Ensure the item is securely packed in its original packaging, along with any accessories, documentation, or free gifts received with the purchase.
4. Ship the Product: You are responsible for shipping the product back to us. Please use a trackable shipping method, as we are not responsible for lost or damaged returns in transit.

Refunds

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

• Method of Refund: Refunds will be issued to your original method of payment. If you used a credit/debit card, the refund will be processed back to that card. If you paid via bank transfer or cash on delivery, we will arrange a bank transfer.
• Processing Time: Refunds are typically processed within 7-10 business days of receiving the returned product.

Please note:

• Shipping fees are non-refundable.
• In cases where a promotional item was provided with the purchase, it must also be returned to receive a full refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at info@mohsandawakhana.com, and we will assist you with the exchange process.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order. We will arrange a replacement or refund and cover the return shipping costs for damaged or faulty products.

Cancellation Policy

Orders can be canceled before they are shipped. If you wish to cancel an order, please contact us as soon as possible. If the order has already been dispatched, it will be treated as a return, and you will need to follow the return process mentioned above.

Contact Us

If you have any questions about our Return and Refund Policy, please feel free to contact us:

Dr. Asad (Mohsan Dawakhana)
Email: info@mohsandawakhana.com
Phone: +92-XXX-XXXXXXX
Address: Faisalabad, Pakistan

We value your trust and aim to provide a hassle-free experience with our products. Thank you for choosing Dr. Asad (Mohsan Dawakhana) for your holistic health and wellness needs.